CrankWheel

General

• FAQ

  • ★ How do I use this thing??
  • The CrankWheel button does not show up in my browser!
  • How do I get set up?
  • How do I get my viewer to see my mouse cursor?
  • What if CrankWheel can't access my microphone?
  • What to do if the "Email" button in CrankWheel does nothing or opens the wrong email client

• Best practices

  • Being prepared to give a presentation or demo at a moment's notice

• Advanced topics

  • What phone numbers are SMS text messages sent by CrankWheel sent from?
  • Change or disable keyboard shortcut
  • Minimum recommended network speeds
  • Accessing the Remote Control feature
  • Setting up or disabling audible notifications on Windows 10
  • How to add Instant Demos to your website
  • What if I don't get notifications on-screen for Instant Demos?
  • How to share your mobile phone or tablet screen via CrankWheel

• Known Issues

  • Not seeing any options to connect viewers
  • Not receiving Instant Demo notifications when CrankWheel not open
  • LetsView not working with CrankWheel
  • Chrome window does not get "shrunk" to make room for CrankWheel window
  • Windows 10 - sharing full screen, viewer sees blank screen, starting early November 2019
  • macOS Catalina - not getting desktop notifications
  • macOS Catalina - Can't share full screen or application window
  • All screens are shared as one merged screen on Linux
  • Notifications from CrankWheel are not showing on Windows 10
  • CrankWheel button has disappeared
  • NETWORK_FAILED error when installing
  • Error when installing: "This item is already being downloaded and added into Chrome"
  • Sharing "Current browser tab" does not work with IE Tab

• Announcements

  • v5.20 - Share full-fidelity video within screen sharing session
  • v5.19 - Updated dashboard UI, faster screen share
  • v5.18 - Bug fixes and cleanup
  • v5.17 - Okta SSO support
  • v5.16 - Platform updates, "My usage" and content filter
  • v5.15 - Webcam preview and toggle
  • v5.14 - Multiple brand account switching without SSO
  • v5.13 - Accessibility and usage report improvements
  • v5.12 - Password management improvements and more
  • v5.11 - Revamped webcam overlay
  • v5.9 - Performance improvements, alternate public link approach
  • v5.8 - Webcam improvements
  • v5.7 - Full i18n, override post-session URL
  • v5.6 - Resize webcam overlay, better usage reports
  • v5.5 - Webcam feature, performance improvements and more
  • v5.4 - Multi-widget, multi-team feature for Instant Demos
  • v5.3 - Reliability and resource usage improvements for all users
  • v5.2 - Significantly reduced memory and CPU usage, updates to infrastructure
  • v5.1 - Bugfixes for pure web Remote Control, and more
  • v5.0 - Remote Control in pure web edition. Many more browsers supported.
  • v4.18 - Improved Internet Explorer support
  • v4.17 - Performance improvements, new branding options
  • v4.16 - Keep mobile viewers awake, allow to override post-session URL per session
  • v4.15 - Multi-viewer improvements, better Edge support
  • v4.14 - Bugfixes and performance improvements
  • 4.12 - Bugfixes and behind-the-scenes changes
  • 4.10 - Recording in Firefox version
  • v4.9.0.87 - Improve peer-to-peer compatibility and Salesforce integration
  • v4.9 - GDPR opt-in, Firefox support
  • v4.8.0.1 - Office hours for Instant Demos