CrankWheel
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General
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FAQ
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How do I use this thing??
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Can I collect electronic signatures during a CrankWheel meeting?
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I'm being asked to log in almost every day!
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Do you have any case studies or example sites that use your tool?
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Tell us more about your company
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Is there a CrankWheel mobile app?
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Is CrankWheel compliant with GDPR, CCPA etc.?
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Is CrankWheel HIPAA compliant?
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What other tools integrate with this product?
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What languages do you support?
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Do you have a public roadmap?
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Clicking the CrankWheel button in my browser does nothing!
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The CrankWheel button does not show up in my browser!
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How do I get set up?
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How do I get my viewer to see my mouse cursor?
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What if CrankWheel can't access my microphone?
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What to do if the "Email" button in CrankWheel does nothing or opens the wrong email client
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How do I use this thing??
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Best practices
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Advanced topics
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I got the "Unsupported browser version" warning, what do I do?
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How to uninstall the CrankWheel native helper program on Windows
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Subscription setup error codes - what they might mean
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Can I white-label CrankWheel?
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What phone numbers are SMS text messages sent by CrankWheel sent from?
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Change or disable keyboard shortcut
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Minimum recommended network speeds
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Accessing the Remote Control feature
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Setting up or disabling audible notifications on Windows 10
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How to add Instant Demos to your website
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What if I don't get notifications on-screen for Instant Demos?
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How to share your mobile phone or tablet screen via CrankWheel
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I got the "Unsupported browser version" warning, what do I do?
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Known Issues
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Trend Micro Internet Security can interfere with CrankWheel - spins endlessly when trying to start meeting
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macOS - Problems after upgrading to macOS Ventura
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Weird behavior of Remote Control if monitors have different zoom levels
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Not seeing any options to connect viewers
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Not receiving Instant Demo notifications when CrankWheel not open
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LetsView not working with CrankWheel
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Chrome window does not get "shrunk" to make room for CrankWheel window
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Windows 10 - sharing full screen, viewer sees blank screen, starting early November 2019
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macOS Catalina - not getting desktop notifications
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Capture Error when trying to share full screen or application window
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All screens are shared as one merged screen on Linux
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Notifications from CrankWheel are not showing on Windows 10
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CrankWheel button has disappeared
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NETWORK_FAILED error when installing
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Error when installing: "This item is already being downloaded and added into Chrome"
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Sharing "Current browser tab" does not work with IE Tab
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Trend Micro Internet Security can interfere with CrankWheel - spins endlessly when trying to start meeting
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Announcements
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v7.8 - Viewer webcams
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v7.7 - Medicare SOA form. Spanish ACA forms
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v7.6 - Recording retention
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v7.5 - Update consent form to include details on revocation
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v7.4 - Less intrusive content script. Configurable show agent info.
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v7.3 - Video CTAs, archive videos, better thumbnail quality
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v7.2 - Video share usage API
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v7.1 - Policy to disallow video deletion
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v7.0 - Optional preview before viewer joins. MV3.
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v6.17 - Express video shares
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v6.16 - Notifications when video shares are played back
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v6.15.1 - Add API to retrieve all ongoing sessions for an account
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v6.15 - Simplify connection flow for single-user accounts. HubSpot integration fix.
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v6.14 - Video share report. Self-service switch plans. Better unsubscribes.
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v6.13 - Recording and consent flow improvements
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v6.12 - Add attestation agreement. Fine-tune signature flows
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v6.11 - Consent forms - first instance of e-signatures during CrankWheel sessions
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v6.10 - Improves reliability of recording uploads
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v6.9 - Less Annoying CRM. API to upload external audio recording
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v6.8 - Changes to conference calling setup. Improved reliability of video uploads
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v6.7 - More backwards compatibility, improved field diagnostics
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v6.6 - HubSpot integration
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v6.5 - Behind-the-scenes improvements
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v6.4 - HubSpot integration
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v6.3 - Show sender number for text messages
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v6.2 - Social previews for video shares
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v6.1.0.2 - Warnings on recording limits, Instant Demos improvements
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v6.1.0.1 - Background uploads
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v6.1 - Instant Demos round robin & request specific agent
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v6.0 - Web-based audio, "Choose and Crop" for extension users
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v7.8 - Viewer webcams
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