CrankWheel

General

• FAQ

  • ★ How do I use this thing??
  • I'm being asked to log in almost every day!
  • Do you have any case studies or example sites that use your tool?
  • Tell us more about your company
  • Is there a CrankWheel mobile app?
  • Is CrankWheel compliant with GDPR, CCPA etc.?
  • Is CrankWheel HIPAA compliant?
  • What other tools integrate with this product?
  • What languages do you support?
  • Do you have a public roadmap?
  • Clicking the CrankWheel button in my browser does nothing!
  • The CrankWheel button does not show up in my browser!
  • How do I get set up?
  • How do I get my viewer to see my mouse cursor?
  • What if CrankWheel can't access my microphone?
  • What to do if the "Email" button in CrankWheel does nothing or opens the wrong email client

• Best practices

  • Being prepared to give a presentation or demo at a moment's notice

• Advanced topics

  • How to uninstall the CrankWheel native helper program on Windows
  • Subscription setup error codes - what they might mean
  • Can I white-label CrankWheel?
  • What phone numbers are SMS text messages sent by CrankWheel sent from?
  • Change or disable keyboard shortcut
  • Minimum recommended network speeds
  • Accessing the Remote Control feature
  • Setting up or disabling audible notifications on Windows 10
  • How to add Instant Demos to your website
  • What if I don't get notifications on-screen for Instant Demos?
  • How to share your mobile phone or tablet screen via CrankWheel

• Known Issues

  • macOS - Problems after upgrading to macOS Ventura
  • Weird behavior of Remote Control if monitors have different zoom levels
  • Not seeing any options to connect viewers
  • Not receiving Instant Demo notifications when CrankWheel not open
  • LetsView not working with CrankWheel
  • Chrome window does not get "shrunk" to make room for CrankWheel window
  • Windows 10 - sharing full screen, viewer sees blank screen, starting early November 2019
  • macOS Catalina - not getting desktop notifications
  • macOS - Capture Error when trying to share full screen or application window
  • All screens are shared as one merged screen on Linux
  • Notifications from CrankWheel are not showing on Windows 10
  • CrankWheel button has disappeared
  • NETWORK_FAILED error when installing
  • Error when installing: "This item is already being downloaded and added into Chrome"
  • Sharing "Current browser tab" does not work with IE Tab

• Announcements

  • v6.9 - Less Annoying CRM. API to upload external audio recording
  • v6.8 - Changes to conference calling setup. Improved reliability of video uploads
  • v6.7 - More backwards compatibility, improved field diagnostics
  • v6.6 - HubSpot integration
  • v6.5 - Behind-the-scenes improvements
  • v6.4 - HubSpot integration
  • v6.3 - Show sender number for text messages
  • v6.2 - Social previews for video shares
  • v6.1.0.2 - Warnings on recording limits, Instant Demos improvements
  • v6.1.0.1 - Background uploads
  • v6.1 - Instant Demos round robin & request specific agent
  • v6.0 - Web-based audio, "Choose and Crop" for extension users
  • v5.37.0.1 - Pre-holiday improvements
  • v5.37 - Potential fix for Chrome bug. Fix for international text messages
  • v5.36 - Webcam blurring, improved onboarding and warning messages and emails
  • v5.32 - Bugfixes and invisible improvements
  • v5.31 - Video management and recording improvements
  • v5.30 - Firefox tab sharing, new video sharing page and analytics
  • v5.29 - Firefox extension & crop before share
  • v5.28 - Transparently support per-account users without conflict
  • v5.27 - Better sharing of recordings, improved UI
  • v5.26 - Video sharing by link or by email
  • v5.25 - Record-to-cloud improvements
  • v5.24 - Variable bitrate video playback for Projector, and improved APIs
  • v5.23 - Record to cloud, custom CNAME, email improvements
  • v5.22 - List alternate post-session URLs, and add custom CNAME support
  • v5.21 - New recording UI and updated billing page
  • v5.20 - Share full-fidelity video within screen sharing session
  • v5.19 - Updated dashboard UI, faster screen share
  • v5.18 - Bug fixes and cleanup