CrankWheel

General

• FAQ

  • ★ How do I use this thing??
  • Can I collect electronic signatures during a CrankWheel meeting?
  • I'm being asked to log in almost every day!
  • Do you have any case studies or example sites that use your tool?
  • Tell us more about your company
  • Is there a CrankWheel mobile app?
  • Is CrankWheel compliant with GDPR, CCPA etc.?
  • Is CrankWheel HIPAA compliant?
  • What other tools integrate with this product?
  • What languages do you support?
  • Do you have a public roadmap?
  • Clicking the CrankWheel button in my browser does nothing!
  • The CrankWheel button does not show up in my browser!
  • How do I get set up?
  • How do I get my viewer to see my mouse cursor?
  • What if CrankWheel can't access my microphone?
  • What to do if the "Email" button in CrankWheel does nothing or opens the wrong email client

• Best practices

  • Being prepared to give a presentation or demo at a moment's notice

• Advanced topics

  • I got the "Unsupported browser version" warning, what do I do?
  • How to uninstall the CrankWheel native helper program on Windows
  • Subscription setup error codes - what they might mean
  • Can I white-label CrankWheel?
  • What phone numbers are SMS text messages sent by CrankWheel sent from?
  • Change or disable keyboard shortcut
  • Minimum recommended network speeds
  • Accessing the Remote Control feature
  • Setting up or disabling audible notifications on Windows 10
  • How to add Instant Demos to your website
  • What if I don't get notifications on-screen for Instant Demos?
  • How to share your mobile phone or tablet screen via CrankWheel

• Known Issues

  • Trend Micro Internet Security can interfere with CrankWheel - spins endlessly when trying to start meeting
  • macOS - Problems after upgrading to macOS Ventura
  • Weird behavior of Remote Control if monitors have different zoom levels
  • Not seeing any options to connect viewers
  • Not receiving Instant Demo notifications when CrankWheel not open
  • LetsView not working with CrankWheel
  • Chrome window does not get "shrunk" to make room for CrankWheel window
  • Windows 10 - sharing full screen, viewer sees blank screen, starting early November 2019
  • macOS Catalina - not getting desktop notifications
  • Capture Error when trying to share full screen or application window
  • All screens are shared as one merged screen on Linux
  • Notifications from CrankWheel are not showing on Windows 10
  • CrankWheel button has disappeared
  • NETWORK_FAILED error when installing
  • Error when installing: "This item is already being downloaded and added into Chrome"
  • Sharing "Current browser tab" does not work with IE Tab

• Announcements

  • v7.8 - Viewer webcams
  • v7.7 - Medicare SOA form. Spanish ACA forms
  • v7.6 - Recording retention
  • v7.5 - Update consent form to include details on revocation
  • v7.4 - Less intrusive content script. Configurable show agent info.
  • v7.3 - Video CTAs, archive videos, better thumbnail quality
  • v7.2 - Video share usage API
  • v7.1 - Policy to disallow video deletion
  • v7.0 - Optional preview before viewer joins. MV3.
  • v6.17 - Express video shares
  • v6.16 - Notifications when video shares are played back
  • v6.15.1 - Add API to retrieve all ongoing sessions for an account
  • v6.15 - Simplify connection flow for single-user accounts. HubSpot integration fix.
  • v6.14 - Video share report. Self-service switch plans. Better unsubscribes.
  • v6.13 - Recording and consent flow improvements
  • v6.12 - Add attestation agreement. Fine-tune signature flows
  • v6.11 - Consent forms - first instance of e-signatures during CrankWheel sessions
  • v6.10 - Improves reliability of recording uploads
  • v6.9 - Less Annoying CRM. API to upload external audio recording
  • v6.8 - Changes to conference calling setup. Improved reliability of video uploads
  • v6.7 - More backwards compatibility, improved field diagnostics
  • v6.6 - HubSpot integration
  • v6.5 - Behind-the-scenes improvements
  • v6.4 - HubSpot integration
  • v6.3 - Show sender number for text messages
  • v6.2 - Social previews for video shares
  • v6.1.0.2 - Warnings on recording limits, Instant Demos improvements
  • v6.1.0.1 - Background uploads
  • v6.1 - Instant Demos round robin & request specific agent
  • v6.0 - Web-based audio, "Choose and Crop" for extension users