What if I don't get notifications on-screen for Instant Demos?

If Instant Demos has been enabled on your company's CrankWheel account, and you've been added to the list of users who are supposed to receive notifications of requests, but you're not getting notifications on-screen, there are a few things to check.

1. Do you have a "Demo requests" box in your control panel?

To check this, do as follows:

  1. Open the CrankWheel control panel by clicking the CrankWheel button.
  2. Do you see a white box near the middle of the control panel, with the text "Demo requests" above it?

If you do see such a box, move on to the next section. If you do not see it, please follow this procedure:

  1. Right-click the CrankWheel icon in your browser, and select "Remove from Chrome..." and then confirm, to uninstall the extension.
  2. Reinstall the extension by clicking here and then clicking "Add to Chrome" and confirming.
  3. Open the control panel again, and you should now see the "Demo requests" box.

Note that you may also need to ask your account administrator to add you to a team that handles Instant Demo requests, before you will see the "Demo requests" box.

2. Do you see requests in the control panel, but get no notifications on screen?

To check if this is the case, do as follows:

  1. Open the CrankWheel control panel by clicking the CrankWheel button.
  2. Watch the box titled "Demo requests" while you pretend to be a prospect and submit a demo request (enter a phone number and submit). You can trigger a demo request from your company's web page if you're already using Instant Demos there, or you can ask your company administrator to look for the URL to trigger demo requests, at on their account dashboard.
  3. Do you see the demo request pop up as a bit of text and an orange button within the "Demo requests" box after you have submitted the required questions via the lead capture widget? If not, you may need to ask your account administrator to configure your user account to receive demo requests.

If you see the demo request in step #3 but you're not getting an on-screen notification when the control panel is closed, then sometimes the lack of notification is due to either a system-wide setting, or a setting in the Chrome browser.

To check if perhaps CrankWheel or maybe even all sites are disallowed from creating notifications by a Chrome setting, check if notifications are enabled for CrankWheel in your browser.
  1. If you are using Chrome, open Chrome, click the three-dot menu at the top-right, choose Settings, search for "notifications", go to "site settings" and see if notifications are allowed for CrankWheel (look for in the list of allowed or blocked sites). If you need further details on how to enable notifications for our site within the Chrome browser, see this support article.
  2. If you are using Edge, you will see this information in your OS settings page (on Windows 11, search for 'Notifications' in the search box and choose the first result, then scroll down a bit in the window that appears).

If you are still not receiving notifications, the issue may be at the operating system level. In Windows 10 and Windows 11, search for "notifications" to access the "notifications and actions" settings. Here, you can check if notifications are turned off or if you are in do-not-disturb mode. Note that do-not-disturb mode can turn on automatically in certain situations, such as when you are duplicating your display to another one, playing a game, using an app in full-screen mode, or for the first hour after a Windows feature update.

You can test your notifications using this HTML5 notifications test site. This site will send a test notification to your system, allowing you to confirm if notifications are working properly. If notifications from that site work, then your browser is allowed to send notifications. If they work for that site, but not for CrankWheel, then go back to the steps above for how to enable notifications for our site ( within your browser.

If you're on Windows 10, here is a further article on how to check and manage system-wide or per-application notification settings, could be worth checking the system-wide setting and then the setting for Google Chrome.
If you're on macOS, notifications are turned off if you enable "Do not Disturb" although usually that resets itself every morning. There is also a System Preferences panel for notifications (search for "Notifications") where you can check the notification settings for each application, could be worth checking the setting for Chrome.

3. Neither of the above helps

Usually the steps above should resolve the issue. If they do not, please get in touch with us by emailing and we will work through the issue with you.


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