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I'm being asked to log in almost every day!

If you're being asked to log in very frequently (e.g. every day or so), there are two reasons we know for this happening:

  1. If you're using Chrome or Microsoft Edge, click the three-dot menu near the top-right of the browser, choose Settings, then Privacy and security, click "Cookies and other site data" and make sure the "Clear cookies and site data when you close all windows" option is disabled.
  2. If you're using Firefox, click the three-line menu near the top-right of the Firefox browser, choose Settings, then Privacy & Security, scroll down to Cookies and Site Data and make sure “Delete cookies and site data when Firefox is closed” is disabled.

If it's neither of those, then it could be caused by a different browser extension or privacy software that may be deleting all locally-stored settings for CrankWheel every night.

Please let us know at support@crankwheel.com if neither of the above work, as we would be interested in taking a closer look to figure out what is going on.

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