This release adds optional round robin functionality for Instant Demos. When enabled, first one, then two, then three agents are first shown each Instant Demos request before all agents in the team are shown the request, with a configurable timeout in between.
We've also added support for an API whereby a specific agent can be requested via Instant Demos, along with a separate template (English-only for now) that should be used alongside this. With this functionality, you can for example use our email campaign API to show an Instant Demos widget that requests a call from your current sales exec (and nobody else).
This release also updates an underlying platform component for WebRTC, and includes several bugfixes.
0 Comments