CrankWheel

General

• FAQ

  • ★ How do I use this thing??
  • How to resolve "Please grant access to your webcam to your browser"
  • How can I use CrankWheel with a PowerPoint presentation?
  • Can I collect electronic signatures during a CrankWheel meeting?
  • I'm being asked to log in almost every day!
  • Do you have any case studies or example sites that use your tool?
  • Tell us more about your company
  • Is there a CrankWheel mobile app?
  • Is CrankWheel compliant with GDPR, CCPA etc.?
  • Is CrankWheel HIPAA compliant?
  • What other tools integrate with this product?
  • What languages do you support?
  • Do you have a public roadmap?
  • Clicking the CrankWheel button in my browser does nothing!
  • The CrankWheel button does not show up in my browser!
  • How do I get set up?
  • How do I get my viewer to see my mouse cursor?
  • What if CrankWheel can't access my microphone?
  • What to do if the "Email" button in CrankWheel does nothing or opens the wrong email client

• Best practices

  • Being prepared to give a presentation or demo at a moment's notice

• Advanced topics

  • I got the "Unsupported browser version" warning, what do I do?
  • How to uninstall the CrankWheel native helper program on Windows
  • Subscription setup error codes - what they might mean
  • Can I white-label CrankWheel?
  • What phone numbers are SMS text messages sent by CrankWheel sent from?
  • Change or disable keyboard shortcut
  • Minimum recommended network speeds
  • Accessing the Remote Control feature
  • Setting up or disabling audible notifications on Windows 10
  • How to add Instant Demos to your website
  • What if I don't get notifications on-screen for Instant Demos?
  • How to share your mobile phone or tablet screen via CrankWheel

• Known Issues

  • Aw, snap! - Error in Chrome browser
  • Trend Micro Internet Security can interfere with CrankWheel - spins endlessly when trying to start meeting
  • macOS - Problems after upgrading to macOS Ventura
  • Weird behavior of Remote Control if monitors have different zoom levels
  • Not seeing any options to connect viewers
  • Not receiving Instant Demo notifications when CrankWheel not open
  • LetsView not working with CrankWheel
  • Chrome window does not get "shrunk" to make room for CrankWheel window
  • Windows 10 - sharing full screen, viewer sees blank screen, starting early November 2019
  • macOS Catalina - not getting desktop notifications
  • Capture Error when trying to share full screen or application window
  • All screens are shared as one merged screen on Linux
  • Notifications from CrankWheel are not showing on Windows 10
  • CrankWheel button has disappeared
  • NETWORK_FAILED error when installing
  • Error when installing: "This item is already being downloaded and added into Chrome"
  • Sharing "Current browser tab" does not work with IE Tab

• Announcements

  • v8.16 - Behind-the-scenes improvements
  • v8.15 - Simpler usage reset model. Audio improvements.
  • v8.14 - Web conference, video quality and Salesforce improvements
  • v8.13 - Webcam and video engagement improvements
  • v8.12 - "Mail merge" for video share links
  • v8.11 - Send emails via Gmail / Google Workspace
  • v8.10 - Better Remote Control install. "Ask Viewer to Verify" audit tool.
  • v8.9.0.1 - Presenter can help viewer launch mobile keyboard
  • v8.9 - Customizable insurance forms. New QR code SMS fallback. Better HighLevel support
  • v8.8.2.0 - Use wa.me links for WhatsApp messaging
  • v8.8 - Several more CRM integrations
  • v8.7 - Text messaging improvements
  • v8.6b - Minor update to allow SMS fallback
  • v8.6 - SMS deliverability improvements. Fix accept tab audio.
  • v8.5 - HubSpot, LACRM integration improvements. Disable/enable video shares
  • v8.4 - HighLevel and Zoho CRM integrations
  • v8.3 - Choose SMS or WhatsApp per text message
  • v8.2 - Web-based Outlook fixes. Try without creating account.
  • v8.1 - Add stuck uploads warning email
  • v8.0 - Video conferencing. Transmit tab audio. New, simplified pricing.
  • v7.10 - WhatsApp support
  • v7.9 - Further Salesforce integration. Viewers now see each others' webcams
  • v7.8 - Viewer webcams
  • v7.7 - Medicare SOA form. Spanish ACA forms
  • v7.6 - Recording retention
  • v7.5 - Update consent form to include details on revocation
  • v7.4 - Less intrusive content script. Configurable show agent info.
  • v7.3 - Video CTAs, archive videos, better thumbnail quality
  • v7.2 - Video share usage API
  • v7.1 - Policy to disallow video deletion
  • v7.0 - Optional preview before viewer joins. MV3.
  • v6.17 - Express video shares
  • v6.16 - Notifications when video shares are played back
  • v6.15.1 - Add API to retrieve all ongoing sessions for an account
  • v6.15 - Simplify connection flow for single-user accounts. HubSpot integration fix.
  • v6.14 - Video share report. Self-service switch plans. Better unsubscribes.
  • v6.13 - Recording and consent flow improvements
  • v6.12 - Add attestation agreement. Fine-tune signature flows
  • v6.11 - Consent forms - first instance of e-signatures during CrankWheel sessions
  • v6.10 - Improves reliability of recording uploads
  • v6.9 - Less Annoying CRM. API to upload external audio recording
  • v6.8 - Changes to conference calling setup. Improved reliability of video uploads
  • v6.7 - More backwards compatibility, improved field diagnostics
  • v6.6 - HubSpot integration
  • v6.5 - Behind-the-scenes improvements
  • v6.4 - HubSpot integration
  • v6.3 - Show sender number for text messages
  • v6.2 - Social previews for video shares
  • v6.1.0.2 - Warnings on recording limits, Instant Demos improvements
  • v6.1.0.1 - Background uploads
  • v6.1 - Instant Demos round robin & request specific agent
  • v6.0 - Web-based audio, "Choose and Crop" for extension users
  • v5.37.0.1 - Pre-holiday improvements
  • v5.37 - Potential fix for Chrome bug. Fix for international text messages
  • v5.36 - Webcam blurring, improved onboarding and warning messages and emails
  • v5.32 - Bugfixes and invisible improvements
  • v5.31 - Video management and recording improvements
  • v5.30 - Firefox tab sharing, new video sharing page and analytics
  • v5.29 - Firefox extension & crop before share
  • v5.28 - Transparently support per-account users without conflict
  • v5.27 - Better sharing of recordings, improved UI
  • v5.26 - Video sharing by link or by email
  • v5.25 - Record-to-cloud improvements
  • v5.24 - Variable bitrate video playback for Projector, and improved APIs
  • v5.23 - Record to cloud, custom CNAME, email improvements
  • v5.22 - List alternate post-session URLs, and add custom CNAME support
  • v5.21 - New recording UI and updated billing page
  • v5.20 - Share full-fidelity video within screen sharing session
  • v5.19 - Updated dashboard UI, faster screen share
  • v5.18 - Bug fixes and cleanup
  • v5.17 - Okta SSO support
  • v5.16 - Platform updates, "My usage" and content filter
  • v5.15 - Webcam preview and toggle
  • v5.14 - Multiple brand account switching without SSO
  • v5.13 - Accessibility and usage report improvements
  • v5.12 - Password management improvements and more
  • v5.11 - Revamped webcam overlay
  • v5.9 - Performance improvements, alternate public link approach
  • v5.8 - Webcam improvements
  • v5.7 - Full i18n, override post-session URL
  • v5.6 - Resize webcam overlay, better usage reports
  • v5.5 - Webcam feature, performance improvements and more
  • v5.4 - Multi-widget, multi-team feature for Instant Demos
  • v5.3 - Reliability and resource usage improvements for all users
  • v5.2 - Significantly reduced memory and CPU usage, updates to infrastructure
  • v5.1 - Bugfixes for pure web Remote Control, and more
  • v5.0 - Remote Control in pure web edition. Many more browsers supported.
  • v4.18 - Improved Internet Explorer support
  • v4.17 - Performance improvements, new branding options
  • v4.16 - Keep mobile viewers awake, allow to override post-session URL per session
  • v4.15 - Multi-viewer improvements, better Edge support
  • v4.14 - Bugfixes and performance improvements
  • 4.12 - Bugfixes and behind-the-scenes changes
  • 4.10 - Recording in Firefox version
  • v4.9.0.87 - Improve peer-to-peer compatibility and Salesforce integration
  • v4.9 - GDPR opt-in, Firefox support
  • v4.8.0.1 - Office hours for Instant Demos
  • v4.8 - Peer-to-peer more frequently possible, better white-labelling capabilities
  • v4.7 - New pop-up sharing mode, new usage summary
  • v4.6.0.5 - Instant Demos improvements