What if I don't get notifications on-screen for Instant Demos?

If Instant Demos has been enabled on your company's CrankWheel account, and you've been added to the list of users who are supposed to receive notifications of requests, but you're not getting notifications on-screen, there are a few things to check.

1. Do you have a "Demo requests" box in your control panel?

To check this, do as follows:

1. Open the CrankWheel control panel by clicking the CrankWheel button.
2. Do you see a white box near the middle of the control panel, with the text "Demo requests" above it?

If you do see such a box, move on to the next section. If you do not see it, please follow this procedure:

1. Right-click the CrankWheel icon in your browser, and select "Remove from Chrome..." and then confirm, to uninstall the extension.
2. Reinstall the extension by clicking here and then clicking "Add to Chrome" and confirming.
3. Open the control panel again, and you should now see the "Demo requests" box.

2. Do you see requests in the control panel, but get no notifications on screen?

To check if this is the case, do as follows:

1. Open the CrankWheel control panel by clicking the CrankWheel button.
2. Watch the box titled "Demo requests" while you pretend to be a prospect and submit a demo request (enter a phone number and submit).
3. Do you see the demo request pop up as a bit of text and an orange button within the "Demo requests" box?

If you see the demo request in step #3 but you're not getting an on-screen notification when the control panel is closed, then sometimes the lack of notification is due to either a system-wide setting, or a setting in the Chrome browser.

To check if perhaps CrankWheel or maybe even all sites are disallowed from creating notifications by a Chrome setting, see these instructions (and look for CrankWheel in the list of blocked sites): https://support.google.com/chrome/answer/3220216?co=GENIE.Platform%3DDesktop&hl=en

 

If you're on Windows 10, here is an article on how to check and manage system-wide or per-application notification settings, could be worth checking the system-wide setting and then the setting for Google Chrome: https://www.groovypost.com/howto/configure-windows-10-system-notifications/

 

If you're on macOS, notifications are turned off if you enable "Do not Disturb" although usually that resets itself every morning. There is also a System Preferences panel for notifications (search for "Notifications") where you can check the notification settings for each application, could be worth checking the setting for Chrome.

 

3. Neither of the above helps

Usually the steps above should resolve the issue. If they do not, please get in touch with us by emailing [e-mail] and we will work through the issue with you.