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Recording was working, but no longer works

A recent change to the Google Chrome browser proved to be incompatible with our approach for saving recordings to your local downloads folder.

To fix this issue, all users need to grant our browser extension additional privileges, to let it save to your downloads folder. This includes users who previously enabled recording.

If recording was working for you, but no longer works, you need to do as follows:

  1. Right-click the CrankWheel button and choose Options.
  2. Near the bottom of the page, click "Enable meeting recording" which will prompt you to grant the necessary privileges.

If you use CrankWheel on multiple computers, and recording works on some of them but not others, then please email us at support@crankwheel.com as this is something we can get fixed for you.

2 Comments

  • Avatar
    Harj Gill

    Followed the steps but recording is still not working.

  • Avatar
    Jói Sigurdsson

    Thanks Harj. It is most likely that you have recording set up on more than one machine, and that your second (or subsequent) machine to be set up is where recording is not working. To fix this, please try the following workaround.

    All steps are for you to perform on the second computer (not the computer where you initially enabled meeting recording, but the other one):

    1. Go to the options page for CrankWheel.
    2. Right-click somewhere on an empty part of the options page and select "Inspect" from the context menu.
    3. This brings up a panel, usually in the bottom half of the same browser tab. In that panel, click 'Console'
    4. Copy the following and then paste it into the console, then press enter/return:   $("#setUpScreenRecording").click();
    5. Allow CrankWheel to manage your downloads, and to access the microphone, when prompted.

    After this, you should be good to go. If you have any further trouble, please email us back at support@crankwheel.com and we will figure things out with you.

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